Refund & Cancellation Policy

Effective Date:Jan 5,2026

This Refund & Cancellation Policy applies to services provided by Apploid Studio Store LLC, doing business as Apploid Studios (“we,” “us,” or “our”). By engaging our services, you agree to the terms below in addition to our Terms of Service.

1. Free Consultations

Initial strategy calls and consultation calls advertised on our website or through our marketing channels are provided at no cost and with no obligation. Scheduling or attending a free consultation does not create a binding contract for paid services.

2. Paid Services & Statements of Work

All paid app development, design, consulting, and related services are governed by a signed Statement of Work (SOW) or service agreement. Pricing, payment milestones, deliverables, and any project-specific refund terms are defined in that document.

3. Deposits & Upfront Payments

If a deposit or upfront payment is required, the refund eligibility for that payment will be stated in your SOW. Unless otherwise specified:

  • Deposits are non-refundable once project work has commenced.
  • If a project is cancelled by the client before work begins, any unused deposit may be refunded minus reasonable administrative costs, if applicable.
4. Cancellations

Either party may terminate a project according to the cancellation terms in the applicable SOW. Upon cancellation:

  • You remain responsible for payment for all work completed and expenses incurred up to the cancellation date.
  • Any deliverables completed and paid for will be provided in the format agreed upon in the SOW.
  • Future milestone payments for undelivered work may be cancelled per the SOW terms.
5. Refund Requests

Refund requests must be submitted in writing to info@apploidstudios.com within the timeframe specified in your SOW. We will review requests based on:

  • Work completed to date
  • Terms outlined in the signed SOW
  • Whether deliverables were accepted or rejected with documented cause

Custom software development services are generally non-refundable once development work has started, except where required by law or explicitly stated in your SOW.

6. Chargebacks & Disputes

If you have a billing concern, please contact us before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and in accordance with our signed agreements.

7. Contact Us

Apploid Studio Store LLC (dba Apploid Studios)
6671 Southwest Freeway, Suite 700, Houston, TX 77074, United States
Email: info@apploidstudios.com
Phone: (281) 825-3101

Chat With Us (281) 825-3101
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