Refund & Cancellation Policy

Effective Date: January 5, 2026

Apploid Studios is operated by Apploid Studio Store LLC.

This Refund & Cancellation Policy (“Policy”) applies to paid services provided by Apploid Studio Store LLC, doing business as Apploid Studios (“we,” “us,” or “our”). It supplements our Terms of Service. If there is a conflict between this Policy and the Terms, this Policy governs refund and cancellation matters; the Terms govern all other matters. Project-specific terms in your signed Statement of Work (SOW) control when they explicitly address refunds or cancellations.

1. Free Consultations

Initial strategy calls and consultation calls advertised on our website or through our marketing channels are provided at no cost and with no obligation. Scheduling or attending a free consultation does not create a binding contract for paid services and does not require any payment or cancellation notice.

2. Paid Services & Statements of Work

All paid app development, design, consulting, maintenance, and related services require a signed SOW or service agreement before work begins. Each SOW defines:

• Project scope and deliverables
• Payment schedule and milestone amounts
• Acceptance criteria for each deliverable
• Included revision rounds (if different from this Policy)
• Any project-specific refund or cancellation terms

Work outside the signed SOW requires a written change order with updated scope, cost, and timeline before we begin.

3. When Project Work Begins

For purposes of this Policy, project work is considered to have begun on the earliest of:

• The scheduled kickoff or discovery session,
• Delivery of the first project deliverable (e.g., requirements document, wireframe, or design file), or
• Any billable design, development, or consulting time performed on your project.

Your SOW may define a different start date; if so, that date applies.

4. Cancellation Before Work Begins

You may cancel a signed SOW before project work begins by sending written notice to info@apploidstudios.com.

• No payment made: Cancellation takes effect upon our written confirmation; no fees are owed.
• Deposit or upfront payment made, work not started: The deposit may be refunded minus reasonable administrative costs (such as payment processing fees and documented setup costs), unless your SOW states otherwise.
• Expedited or reserved scheduling: If your SOW includes non-refundable scheduling or mobilization fees, those terms apply as written in the SOW.

5. Cancellation After Design or Development Begins

You may cancel an in-progress project at any time by providing written notice to info@apploidstudios.com. Upon cancellation:

• You remain responsible for payment for all work completed, in progress, and expenses incurred through the effective cancellation date, as set out in your SOW.
• Payments for milestones already delivered and accepted (see Section 7) are not refundable.
• Prepaid amounts for milestones not yet started may be refunded or credited according to your SOW. If the SOW is silent, unused prepaid milestone amounts may be refunded minus work already performed on that milestone.
• Deliverables completed and paid for will be provided in the format agreed in the SOW, subject to the intellectual property terms in our Terms of Service.
• We will provide a final invoice or statement of account within ten (10) business days of cancellation.

Custom software and design services are generally non-refundable for work already performed once design or development has started, except where required by law or explicitly stated in your SOW.

6. Deposits & Upfront Payments

Unless your SOW states otherwise:

• Before work begins: Deposits may be refundable as described in Section 4.
• After work begins: Deposits and upfront payments are non-refundable because they secure project capacity and cover initial discovery, planning, and mobilization work.
• Applied to milestones: Deposits are typically credited toward your first project milestone or invoice as stated in the SOW.

Your SOW always controls if it includes different deposit terms.

7. Milestone Delivery & Acceptance

Most paid projects are billed by milestone. Unless your SOW specifies otherwise:

• We deliver each milestone for your review with a written summary of what is included.
• You have five (5) business days from delivery to either (a) accept the milestone in writing, or (b) reject it with specific, documented deficiencies tied to the SOW requirements.
• If you do not respond within that period, the milestone may be deemed accepted.
• Once a milestone is accepted, payment for that milestone is non-refundable, except where required by law or where we fail to cure documented deficiencies within the revision process in Section 8.
• Rejected milestones are addressed through included revision rounds (Section 8) before additional fees apply.

8. Revisions & Change Requests

Revisions are changes to deliverables within the agreed scope. Scope changes (new features, platforms, or requirements) require a signed change order.

Unless your SOW states otherwise:

• Design phases: Up to two (2) rounds of revisions per design milestone, based on consolidated written feedback submitted in one request per round.
• Development phases: Bug fixes and corrections needed to meet SOW acceptance criteria are included. New functionality or design changes after approval are treated as change requests.
• Additional revisions: Billed at the hourly or fixed rates stated in your SOW, or at our then-current standard rates if not specified.

The number of included revision rounds for your project is always listed in your SOW. If your SOW specifies a different number, the SOW controls.

9. How to Submit a Refund Request

All refund requests must be submitted in writing by email to info@apploidstudios.com. Include:

• Your full legal name and company name (if applicable)
• SOW or project reference number and project name
• Invoice or payment date(s) and amount(s) in dispute
• A clear explanation of the reason for the refund request
• Any supporting documentation (e.g., delivery dates, acceptance correspondence)

Timeframe: Refund requests must be received within fourteen (14) calendar days of the payment or milestone delivery in dispute, unless your SOW specifies a different period. Requests received after that period may be denied except where required by law.

Our review process: We acknowledge refund requests within three (3) business days and provide a written decision within ten (10) business days, based on:

• Work completed and delivered to date
• Terms in your signed SOW and this Policy
• Whether deliverables were accepted, rejected with documented cause, or deemed accepted under Section 7
• Applicable law

Approved refunds: Issued to the original payment method (or by agreed alternative) within fourteen (14) business days of approval. Processing times from banks or payment processors may vary.

You may also contact us by phone at (281) 825-3101 to discuss a concern, but a refund is not considered formally requested until we receive written notice by email.

10. Chargebacks & Payment Disputes

If you have a billing concern, please contact us at info@apploidstudios.com before initiating a chargeback or payment dispute. We are committed to resolving issues fairly in accordance with your signed SOW and this Policy. Initiating a chargeback without first contacting us may delay resolution and does not replace the written refund request process in Section 9.

11. Termination for Breach

Termination for material breach by either party is governed by our Terms of Service. Refund eligibility following breach termination is determined under this Policy and your SOW based on work performed, amounts paid, and whether deficiencies were documented and uncured.

12. Contact Us

Contact Information

Apploid Studio Store LLC (dba Apploid Studios)

Apploid Studios is operated by Apploid Studio Store LLC.

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